Privacy Policy
Your trust matters to us. This policy explains what information we collect, how we use it, and the choices you have.
1. Introduction
ANZ Publishing House respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we handle your information when you visit our website, request a quote, or use our publishing services across Australia, New Zealand and beyond.
We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles, and, for authors in New Zealand, the Privacy Act 2020. By using our website and services, you agree to the practices described here.
2. Information We Collect
We only collect the information we need to respond to you and deliver your services. This may include:
- Contact details such as your name, email address and phone number.
- Project details you choose to share, such as your book idea, genre, manuscript and the services you are interested in.
- Communication records such as your messages, enquiries and our replies.
- Payment information needed to process a project, which is handled securely through trusted payment providers.
- Website usage data such as your browser type, device, pages visited and general location, collected automatically.
3. How We Collect It
We collect information directly from you when you complete a quote or contact form, email or call us, or work with us on a project. We also collect some information automatically through cookies and analytics tools when you browse our website, as described below.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and prepare your free, no-obligation quote.
- Deliver, manage and improve the services you have requested.
- Communicate with you about your project, including updates and approvals.
- Process payments and keep records required for our business and tax obligations.
- Send you helpful information or offers, where you have agreed to receive them. You can opt out at any time.
- Keep our website secure and understand how it is used.
We will never sell your personal information, and we will not use your manuscript or project details for anything other than delivering your services.
5. Cookies and Analytics
Our website uses cookies and similar technologies to help the site work properly, remember your preferences, and understand how visitors use our pages. We may use analytics services, such as website analytics tools, to gather anonymous, aggregated statistics that help us improve the site.
You can control or disable cookies through your browser settings. Please note that turning off some cookies may affect how parts of the website function.
6. Sharing and Disclosure
We treat your information as confidential and only share it where necessary to deliver your services or meet our legal obligations. This may include trusted partners who work with us, such as:
- Editors, designers, illustrators and other specialists assigned to your project, under confidentiality.
- Printing, distribution and publishing platforms needed to produce and list your book.
- Secure payment processors and standard business service providers, such as email and hosting.
- Authorities or advisers where we are required to do so by law.
We do not sell, rent or trade your personal information to third parties for their marketing.
7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes secure systems, restricted access and trusted service providers. While no method of transmission over the internet is completely secure, we work hard to keep your information safe.
8. How Long We Keep Your Data
We keep your personal information only for as long as we need it to provide your services, maintain our business records, and meet legal and tax requirements. When information is no longer needed, we securely delete or de-identify it.
9. Your Privacy Rights
You have rights over the personal information we hold about you. Depending on where you live, these include the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Ask us to delete your information, where we are not required to keep it.
- Withdraw your consent to marketing at any time.
To exercise any of these rights, just contact us using the details below and we will respond within a reasonable timeframe.
10. Third-Party Links
Our website may link to other sites, such as Amazon, Booktopia or social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any site you visit.
11. Children's Privacy
Our services are intended for authors and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. The latest version will always appear on this page with the date it was last updated. Please check back occasionally to stay informed.
13. Contact and Complaints
If you have any questions about this privacy policy, or you would like to access, correct or delete your information, please contact us:
- Email: info@anzpublishinghouse.com.au
- Phone (Australia): +61756902983
- Phone (New Zealand): +61756902983
- Location: Broadbeach, Australia · Wellington, New Zealand
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner, or the Office of the Privacy Commissioner in New Zealand, who oversee privacy rights in each country.